Support Carilion's hallmarks of service excellence and quality for all job responsibilities. Leads significant organizational change initiatives to improve clinical quality, efficiency, effectiveness, timeliness, patient satisfaction and financial performance. Plan and leads the most complex improvement, structural reorganization, and implementation processes. Provides advice and training on the development, administration and technical aspects of the organization's improvement efforts at all levels. Assistsclinical and non-clinical personnel in assessing work and identifying areas/processes for improvement and executing improvement plans.
Minimum Qualifications Required
Education: Bachelor's degree required. Master's preferred. Strong preference for industrial/systems engineering, health science/management, business, organizational change, or similar education with a strong component around process analysis and improvement.
Experience: Experience should include leading quality/process improvement projects, preferably in a complex organizational environment. Two years experience preferred. Experience needs to reflect applied knowledge of improvement skills such as health care industrial engineering, systems theory, project management, systems dynamics, process design, human factors, ergonomics, and social dimensions for change. Experience in healthcare setting preferred.
Licensure, certification, and/or registration: Certification in Six Sigma, change management, lean production, project management (PMP), quality function deployment, related field, or progressive plan to acquire approved certification in two years.
Must be licensed to legally operate a motor vehicle in Virginia or otherwise have the ability to move independently among Carilion sites.
Other Minimum Qualifications: Excellent written and oral communication skills. Demonstrated ability to communicate process change, flexible solutions to problems and organizational learning. Excellent interpersonal skills, organizational ability, and initiative. Ability to lead and produce positive outcomes in a changing, unstructured work environment. Proven ability to understand and apply various analytical tools. Must be familiar with Microsoft Office software and able to learn other software as needed. Must be able to work with minimal amount of supervision. Ability to travel to necessary off-site work location required.
Inspiring Better Health at Carilion Clinic
Every day at Carilion Clinic, our employees come together to inspire better health in our patients, their families and our communities. Explore how you can be a part of this diverse, innovative and interdisciplinary patient-centered team, and find out how you can make a difference in the lives of others.
As an employee, you can take advantage of our competitive pay, various scheduling options, continuing education opportunities and excellent benefits.
Based in Roanoke, Va., Carilion Clinic includes multi-specialty physician practices, seven not-for-profit hospitals and the Virginia Tech Carilion School of Medicine and Research Institute in partnership with Virginia Tech.
Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Carilion is a Drug-Free Workplace.
Shift: Full Time