Sr. Project Manager
This position will plan, design, contribute and manage projects for Patient Access Services. Main objective is to support Patient Access Services with successful strategic implementations centered on advancing our operational infrastructure, technology, and overall ability for a patient to receive care at Vanderbilt. Partners closely with Care Connections and Capacity Analytics teams to effectively manage timely implementation, change management, and sustainment plans. Efforts include conducting needs assessments, documenting current state, opportunities for improvement, future state, high level and detailed project plan, routine report outs, risk analysis, ROI and various data metrics to determine success. Position does not have direct reports.
â¢ Ability to independently lead, plan, contribute and manage projects to support program maturation and effectiveness.
â¢ Strong ability to develop tools for onboarding and ongoing use by operational teams.
â¢ Strong initiative, dynamic learner, highly collaborative, self-starter, results oriented.
â¢ Excellent verbal, written, professional communication skills.
â¢ Promote, advocate, and affect change.
â¢ Develop project plans, goals and objectives in collaboration with Division leadership (milestones and timelines, resource planning, change management, project charters).
â¢ Lead the development, direct support, and maintenance of an overall Project Portfolio that includes key project milestones and projects.
â¢ Maintain all project charters for effective, routine project status report out.
â¢ Design solutions to address concerns with delivering operational, technological, and analytical expectations.
â¢ Create associate process maps and process documentation to manage through sustainment.
â¢ Provide direct support to ensure operational templates and Standard Operating Procedures (SOPs) are current and meet the needs of the audience.
â¢ Provides professional and/or technical leadership in the execution of day-to-day project activities (set priorities given resource constraints, facilitate meetings, monitor progress against established timeline, ensure documentation is complete and up-to-date).
â¢ Create and monitor change management plans to effectively implement and sustain new initiatives.
â¢ Closely partner with Care Connections, Capacity Analytics, and Service Quality team members to ensure robust oversight of project in alignment with other initiatives.
â¢ Use patient/customer satisfaction data to improve systems, processes, and outcomes.
â¢ Serves as the main point of contact, internally and externally to Patient Access Services to share project overviews and objectives. Develops and delivers formal presentations to Division leadership.
â¢ Defines program documentation needs, such as frequency and feedback mechanisms; routinely provides updates and next steps to leadership in order to continuously drive training program improvements.
â¢ Bachelor degree
â¢ 5+ years of experience with training, project management, process improvement, or other applicable experience
â¢ Computer proficiencies: Microsoft Office (Outlook, Powerpoint, Word, Visio, Excel), share point, project management tools (MS Project or similar)
â¢ Preferred: Masters, LEAN, Six Sigma, PMP Certification