TEAM STATEMENT: Diversified believes that each team member makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in this job description. Therefore, this job description is designed to outline primary duties, qualifications, and job scope but not limit the employee or the organization to just the work identified.
SUMMARY: The Project Manager is the single point of responsibility and accountability for his/her assigned Projects starting with the Project Turnover Meeting and ending with a successful COC, Customer Survey and hand-off to the Service Department. The expectations of each manager are systems professionally installed, on time and under budget, resulting in long-term service maintenance relationships. The Project Manager must coordinate all resources required for each project including both men and material to enable a satisfactory completion of each project.
DUTIES AND RESPONSIBILITIES: • Single point-of-contact for each of his projects. • Provide daily project status updates to folder on company server • Provide weekly customer project updates. • Responsible for mobilizing the necessary resources to meet each job’s requirements. • Responsible for performance in delivering contracted work. • Responsible for developing and maintaining the necessary relationships for each project (client reps, contractor reps, managers, engineers and installers). • Responsible for each project’s ongoing, fully-documented communications between owners, contractor reps, consultants, other trades, installation teams and management. • Always anticipating, looking ahead for barriers which may de-rail project, developing structures or means to resolve unforeseen problems. • Responsible for the financial performance of each project from a labor perspective. • Responsible for coordinating project documentation and conducting system training. • Accountable for the timely, successful conclusion of all projects. • Expected to provide management with instant notifications of potentially critical situations. • Participates in testing and quality assurance processes to assure system meets client needs and corporate standards. • Responsible for the security, transportation and delivery, with client signature, of all equipment and hardware. • Responsible for ensuring that hardware requisition/returns sheets are generated. • Provide accurate information to management regarding the performance of installers assigned to projects. • Responsible for reviewing timesheets for assigned team members. • Enforce company approved installation methods and techniques. • Ensure all work complies with company policies, procedures, standards and conventions. • Assure each system’s build is in accordance with installation drawings and that red lines are delivered back to the Design Engineer in order to generate as-builts. • Ensure that travel arrangements have been made for the transportation of Installers when assigned from other regions. • Ensure all project participants maintain proper safety practices. • Always anticipating, looking ahead for barriers which may de-rail project, developing structures or means to resolve unforeseen problems. • Provide detailed direction and supervision of Installers for assigned projects. • Handles other duties relative to the job as assigned by management. • Ensure and achieve the highest level of customer service for each and every Project assigned. • Obtain a customer satisfaction survey after closure of job. • Manage sub-contract work according to company policy.
POSITIONS SUPERVISED: (per project) • Design Engineer • Programmer • Field Engineer • Field Supervisor • Lead Installer and Installers • Sub-contractors
EDUCATION/TRAINING: • 2-4 year Technical Degree plus 4-7 years project related experience • InfoComm Essentials of AV & CTS (CTS-I preferred) • CAPM/PMP Certification required
INDUSTRY BACKGROUND: • 5-10 years’ experience in audio-visual industry • Equivalent experience in IT/Telecom/Construction industries may be acceptable
EXPERIENCE IN USE OF SPECIFIC EQUIPMENT, TOOLS, WORK AIDS: • Must have experience using hand tools of the AV and electronic related trades. This includes but is not limited to, soldering tools/techniques, construction equipment such as scaffolding, hoists, pulleys, (concrete, brick & block) attachment devices, Unistrut steel support, etc. • Must be proficient with computers and current business software applications within the MS Office environment, specifically MS Project. • May have experience loading control system and DSP software.
PERSONAL TRAITS: • The position of Project Manager requires the following attributes: technical capability, professionalism, self-motivation, self-discipline, attention to detail and advanced time management skills. • The Project Manager must practice the highest level of customer service. • The Project Manager is required to possess high level written and verbal communication skills to support the necessary interaction with internal departments and external customers.
OTHER REQUIREMENTS: • Must maintain a valid driver’s license. • Must be insurable. • Must pass background and drug screens.
Diversified is a World-Class Design and Integration Team for managed network solutions driven by Customer Satisfaction and Networking. •Diversified grew into one of the strongest, nationally recognized AV Design Integration Companies in media technologies because ours is an engineering-driven sales organization. Our goal is to form long-term meaningful relationships with our customers that sustain...s our growth through trust and accountability. •Whether that is with a: Fortune 500 customer, sports enterprise, government agency, financial institution, higher education, house of worship, digital media or broadcast media companies. •We have assembled one of the largest technical teams of subject matter experts in the industry across a broad range of technologies related to media. •We realize that we are here to listen to our customers and that we are providing a service in which every solution we design or implement should be customized to the unique needs of that customer. •In addition we have real depth in our project management, architectural coordination and logistical expertise supporting project implementation. •This gives our customers the confidence the job will get done as proposed and that the solution will be what they expected it to be. WE ARE DIVERSIFIED!