We are looking for a candidate that must be a seasoned PM, and a program ambassador / diplomat, comfortable in a fast paced environment, balancing a complex global account and multiple projects. The 4 key must have attributes are – leadership, exceptional work ethic, attention to detail and to be polished with customers. The OneSource team is an outsourced service provider at a customer site(s) managing all aspects of on-going asset management services for the laboratory.
The goal for the successful candidate is to become established as a primary point of contact for one global OneSource account, from first customer contact during the RFP development through the program life cycle. A customer account may have multiple sites, across multiple geographies.
Ideal candidates should have a combination of professional experiences, academic achievement, proficiency in a variety of project and six sigma tools and applications with expertisein excel and MS project, and an ability to “make the complex simple” for our internal and external customers and stakeholders. They should possess “a leadership presence” at all times, especially, during conference call meetings. Being an energetic, engaged & common sense leader and having the team feel that leadership is a “must have”.
Primary responsibilities, include:
Lead execution of new site program implementations, managing multiple workstreams, including governance reporting and managing all aspects of delivering projects on time, on budget and accounting for resource management.
Assist in preparation and support the broader team with monthly or quarterly Meetings with the customer and global PerkinElmer team, ensuring that schedule, scope, change management, financials and KPIs are all reviewed.
Responsible to manage action items resulting from business reviews and operational forums.
Escalate performance issues and program help needed requests to PerkinElmer senior leadership or the customer, as appropriate.
Conduct regularly scheduled program management meetings with internal back office functions at PerkinElmer to manage the program, ensuring the field team is properly supported.
Partnering with field team in identifying and leading continuous improvement of operational performance and processes.
Create and maintain a culture for the program that is built on honesty, hard work, commitment to the customer, and growing the business by executing the business.
Support and coordinate activities for process improvements, new program implementation and general program support. Ensure consistency, where applicable, of PerkinElmer processes and best practices across all global sites.
Provide support to the field leadership to develop and deliver the operational performance reviews.
Develop or tailor processes that correlate with the customer’s requirements for all aspects of the OS program, including invoicing, change control, opportunities to expand program scope, delivery of entitlements, managing service providers, and leveraging links into the customer’s internal communication processes.
This role works closely with field based staff located on-site (at the customer location) and on-hand staff (located regionally), OneSource Support Center staff, OneSource Contracts staff, field service leaders, finance, quality, logistics and procurement around all aspects that lead to the success of OneSource program operations to deliver cost savings, increased productivity and high customer satisfaction, providing optimized laboratory solutions to help customers achieve their financial, operational and scientific goals.
3-5 years’ experience as a Program Manager, or 5+ years’ experience in a Sr. Project Manager role.
Experience managing global teams in a matrix environment.
Experience in a science–based industry experience is a plus, but not a requirement.
Successful candidate must possess “a leadership presence” at all times, but most especially, during remote/conference call meetings. Being an energetic, engaged & common sense leader and having the team feel that leadership is a “must have”.
Advanced knowledge of MS Office suite of applications, especially Microsoft Excel, as well as PowerPoint, Word and MS Project is required.
Demonstrated ability to succeed in a fast-paced environment, working on multiple projects with constantly changing priorities and deadlines.
Demonstrated high level work ethic and organizational skills is a “must have”.
Someone with the ability to suggest solutions to problems in parallel with escalating issues is important.
Written, verbal, and interpersonal skills are a must; Team Management skills with an upbeat, collegial, can-do attitude is a “must have”.
Domestic and international travel as required, likely 25% - 30%. Day to day regional travel to the customer sites.
Other Database and application skills, especially SAP, SQL, and any business process mapping applications are desired, but not required. Maximo experience preferred
PerkinElmer Core Values
At PerkinElmer our values represent what we embrace as a company and as employees and how we engage in the actions we take every day. They are the guiding principles for everything we do—interacting with customers, suppliers, shareholders, community; setting standards and measuring our performance; developing ourselves and others; and generating ideas and solutions.
Our values encourage our ingenuity, activate our passion and inspire our actions, as we always strive to find new ways to make our work environment and our work product better, and CREATE.
COMMITTED TO CUSTOMERS We understand, prioritize and problem-solve for the needs of those we serve and the challenges they face. This means taking on a customer--internal and external--orientation and perspective and designing solutions with the customer in mind.
RESULTS FOCUSED Consistent delivery of critical results and a relentless effort to meet all commitments--internal and external. This means driving ambitious but realistic results; doing what it takes to achieve high performance and competitive excellence. Results focus is demonstrated through persistence, commitment and follow through while maintaining the highest level of ethics and integrity.
ETHICS & INTEGRITY A thoughtful mentality applied with the highest ethical standards allows us to make deliberate decisions and smart choices with the utmost integrity at all times. This core value underlies what it means to "live the values," providing a consistent role model of principled and ethical behavior, and always seeking to "do the right thing."
ACTION ORIENTED We think and do because our expert knowledge combined with our bias for action yields a powerful combination that continues to set us apart. This means making decisions in a timely fashion, being proactive and constantly looking for better solutions.
TEAMWORK We actively engage and involve others to build solutions that reflect the sum of our collective talents and in the process bring out the best in all of us. This means supporting and inspiring others based on the belief that everyone at PerkinElmer can produce the best outcomes through
ENTREPRENEURIAL Curiosity fuels our engines and ideas keep them running on our endless quest to find new ways to do things better. This means demonstrating a drive to implement new ideas and innovation, take calculated risks and think outside the box.
collaboration and integrating different perspectives, talents and experiences
With 8,000 employees located in over 150 countries, PerkinElmer is a $2.3 billion global leader focused on improving the health and safety of people and the environment. We are passionate about providing customers with an unmatched experience as they help solve critical issues.
Our innovative detection, imaging, informatics and service capabilities, combined with deep market knowledge and scie...ntific expertise, help customers gain earlier and more accurate insights to improve lives and the world around us.