Reporting to the Chief Information Officer (CIO)/Vice-President Information Technology (VPIT), this position is responsible for the design, implementation, and maintenance of all core University information systems, including Enterprise Resource Planning (ERP), Constituent Relationship Management (CRM), eProcurement, enterprise portal, mobile applications, business intelligence, document management, IT service management, workflow, electronic payments, reporting, academic systems, and other enterprise systems. It also includes the management of all database administration and data warehousing services. Additionally, the Application Services group provides support for business analysis and process re-engineering consultative services.
This position also has substantial budget impact – directly and indirectly within ITS as well as indirectly across USF in ensuring enterprise wide projects are resourced well, executed on time on budget and ultimately successful. There is also indirect budget impact by being directly responsible for implementing business improvements and systems that save the institution money or improve revenues.
Essential Job Responsibilities:
Participate in division-wide planning and decision-making.
Participate in ITS leadership team, provide recommendations and advice on ITS operational policies, procedures and strategic direction.
Manage and expand client relationships, continuously shaping and leading USF's technology strategic direction.
Manage and expand technology vendor and business relationships, identifying opportunities to exploit and risks to mitigate.
Act as liaison and technology evangelist representing ITS to internal and external stakeholders.
Identify project dependencies, resource constraints and synergy opportunities across the technology portfolio.
Responsible for ensuring technology solutions are designed and scaled to support enterprise wide deployment.
Participate in the annual ITS External Audit and escalate issues, as appropriate.
Provide proactive leadership to the campus community through active engagement and solicitation of faculty, professional staff, students, and alumni on their information services needs.
Manage departmental/unit budget development; vendor evaluation and relationships; requirements development and RFP processes.
Participate in evaluating and deciding on most secure and cost effective information platforms, including, whether on premise or in the cloud.
Participate in and/or support University-wide mission-focused activities and planning.
Meet regularly with representatives from each major user division to discuss status of current applications, emerging needs and potential solutions.
Analyze and resolve complex issues, both logical and interpersonal.
Keep current with trends and issues in higher education and business to advocate implementation of technology and information systems that produce high levels of return on investment and constituent satisfaction.
Maintain current knowledge of technology trends.
Manage the Applications Project Portfolio and provide executive status report (budget, schedule, scope, issues) out to CIO and IT AVP’s.
Staff Management and Development:
Directs the Application Services organization through subordinate managers and key individual contributors
Ensure optimal structuring of the Application Services organization, incorporating best practices and taking advantage of staff strengths.
Assess ITS staff and provide recommendations for growth opportunities and performance improvement plans.
Develop and sustain a strong, cohesive, energetic, diverse, and innovative Application Services staff.
Manage and develop technical teams through coaching, mentoring, skill building, and continual performance feedback.
Ensure appropriate professional development for staff, including USF mission aligned activities.
Set clear performance expectations for staff and hold staff accountable for performance.
Maintain positive staff morale and connectedness with the University.
Foster teamwork and collaboration.
Project and Change Management:
Evaluate and recommend new or existing application services that reduce costs and offer academic and/or administrative value.
Manage the architecture, design, and implementation of new applications and upgrades to existing applications.
Ensure the successful execution of IT projects, including on time, on budget completions delivering the anticipated results.
Manage and assign application and process reengineering project to project management resources
Monitor and track that projects are delivered on-time, on-budget, within scope to the quality standards of the sponsor
Partner with key business sponsor in the successfully delivery of projects
Develop and deliver business cases for new and transformational technologies.
Conduct and communicate cost-benefit and return-on-investment analyses.
Manage and develop project managers and business analysts through coaching, mentoring, skill building, and continual performance feedback.
Operations and Service Management:
Establish and implement application development standards and ensure adherence to those standards.
Oversee adherence to Application Services policies, procedures, and compliance obligations.
Align selection, architecture, implementation, and maintenance of software applications and services with the system administration, portal engineering teams, and other ITS teams.
Set a tone of quality service through personal responsiveness to community needs.
Regularly assess service quality and provide transparency to results.
Promote a strong culture of customer service to advance the University’s mission and vision.
Serve a client/user base consisting of staff, faculty, students, and alumni, including online and distributed branch campuses.
Be familiar with IT Service management best practices and able to lead the continuous improvement of processes based upon the IT Infrastructure Library (ITIL).
Ensure readily accessible and useful documentation for all enterprise applications, in collaboration with the Center for Instruction and Technology
Serve as top escalation point for ITS Help Requests for enterprise applications and services.
Develop and maintain service level agreements as needed.
Manage service levels in accordance with the needs and resources of the University.
Skills and Core Requirements:
Understanding of and commitment to USF’s Vision, Mission and Values.
10+ years of experience in software development, systems administration, database administration, project management and/or other related field(s).
5+ years of progressive management experience overseeing application development and project management teams including project and operational budget oversight.
Bachelor’s degree required, preferably in technology field or management. Experience can substitute for field of study. Master’s degree preferred.
Need to possess outstanding interpersonal and communications skills.
Proven experience in a broad range of software development and information technologies.
Proven technical leadership experience with excellent strategic planning and change management skills.
Proven project management skills, including experience with small-mid-large scale projects, working effectively across organizational lines.
Proven ability to communicate technical concepts in non-technical language and engage a diverse community.
Proven team-building skills with technical and non-technical staff; excellent supervisory skills.
Proven technical experience with broad knowledge of networks, servers systems, applications, databases and messaging technologies.
Experience with complex enterprise systems including ERP and CRM.
Experience with vendor evaluation and relationships management; Request for Information (RFI) and Request for Proposal (RFP) writing experience desirable.
Experience with IT Infrastructure Library/IT Service Management (ITIL/ITSM) and formal change management controls, ITIL certification preferred.
Working knowledge of IT security issues, federal and state regulations, and business best practices.
Display understanding of the higher education landscape including, challenges, opportunities, and compliance issues.