Amber Road is seeking an experienced Project Manager to oversee Amber Road Trade Compliance and Logistics software implementations for our customers. The Project Manager will interact with the trade compliance, IT, and supply chain/logistics organizations within the client to ensure that our software solution meets their business drivers. The Project Manager is responsible for managing simultaneous projects for multiple customers and for ongoing customer relationship management activities.
Creation of Work Breakdown Structure and Project Schedule
Budget Monitoring and Change Control
Oversight of Project Deliverables
Management of a 2-8 person Amber Road Project Team
Written and Oral communication of Project Status and Risk to Customer Team
Issue resolution and escalation to Amber Road Executive Management as required
Contract Administration and Invoicing
Formulate implementation estimates and negotiate Statements of Work with customers and future prospects
Act as overall Amber Road Customer Relationship Manager after the implementation is complete
Act as Customer advocate for future product enhancements and functionality
Bachelor’s degree (preferably B.A or B.S.) from an accredited college or university is required. Master’s degree and/or Project Management certification is a plus.
Minimum 8 years of client management experience for a Software Professional Services organization
Experience in International Trade, Logistics Management, or ERP Systems is a plus
Demonstrated ability to effectively communicate to various stakeholder audiences, including business, technical, and executive levels
Proven experience in software implementation methodologies and best practices
Demonstrated ability to lead, motivate, and mentor a project team
Demonstrated skill to manage multiple projects simultaneously and flourish in a true multi-tasking environment
Strong negotiation, conflict resolution, problem solving, risk management, prioritization, decision making, and organizational skills
Proven experience in direct, hands-on customer contact and management
Solid understanding of project management best practices and tools, including the ability to identify and resolve issues, develop detailed work plans and specifications, estimate and allocate resource requirements, and run team meetings
Amber Road provides a single, on-demand Global Trade Management (GTM) platform that automates and streamlines global trade for importers, exporters and logistics service providers. Combining an expansive trading partner network, enterprise-class software, and specialized trade content resources, our solutions help organizations comply with country-specific trade regulations, as well as plan, execu...te and track global trade, enabling goods to flow unimpeded across international borders in the most efficient, compliant, and profitable way.