Reporting to the National CEO and the CBA Management Group, the Project Manager – Change Effort will play a key role in ensuring that multiple projects (change initiatives) meet objectives on time and on budget. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee and volunteer engagement and ownership and minimize resistance. He or she will act as a coach for senior leaders and executives in helping them fulfill the role of change champions and will also support project teams in integrating change management methodologies into their project plans.
Roles and Responsibilities:
- Refine the existing project plan that will shape the overall approach to change management activities and continue to update as the implementation evolves.
- Coordinate the time schedule of the overall change plan to ensure necessary skills, administrative and IT services, etc. are in place.
- Manage the budget specifically identified for change initiatives
- Work with the Management Group and volunteers to define success metrics.
- Develop an appropriate review and reporting schedule, in conjunction with the 3 year review implementation team.
- Support and engage senior leaders on a pan-Canadian basis, both staff and volunteers.
- Facilitate workshops/meetings to support change management efforts.
- Work with Communications staff on internal communications associated with strategic initiatives/projects to ensure key messages are delivered, updated and repeated, for a variety of audiences.
- Identify potential risks and anticipated points of resistance, and recommend strategies to mitigate areas of concern.
- Support the development of plans by designated project leads and teams.
- Create and enable reinforcement mechanisms and celebrations of success.
Skills and Qualifications:
- Minimum undergraduate degree in business, social sciences, or equivalent
- Experience and knowledge of change management and project management principles and methodologies
- Minimum of 5 years of relevant experience in the change management field
- Proven success in change management processes
- Experience working in or consulting with a professional member-driven association or similar industry experience
- Facilitation and/or training delivery experience
- Expertise with project management approaches, tools and phases of the project lifecycle
- Experience with program review would be an asset
- Exceptional communication skills – both written and verbal.
- Able to work effectively at all levels in an organization.
- Strong analytic and decision making abilities.
- Change management or project management professional designation would be considered an asset.
- Proficient use of Microsoft Office Suite with in-depth knowledge of Word, Visio, PowerPoint and Project.
- Preference will be given to candidates proficient in both French and English.
- A strategy, based on change management processes and tools, to support adoption of the changes required by the various projects and initiatives.
- Actionable and targeted change management plans – including goals, timelines, communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
- Evaluation plan with clearly defined objectives, goals, measures and outcomes.
- An approval process, identified or created in consultation with the CEO and the Management Group, where the Management Group is responsible for reviewing, having input into and approving change activities.
- An established review cycle, developed in consultation with the Management Group, to ensure currency of the documentation.
- A change management distribution list, created in consultation with the CBA IT staff, to have a central location where anyone can send questions, ask for help and provide information to the change management process.
- A portal, developed in consultation with CBA IT staff, to store all change management documentation such as process documentation, analysis, reports, etc.
- Customized tools, templates, and events designed to build stakeholder engagement, awareness, and acceptance of the changes as defined by the plan
While all responses are appreciated only those being considered for interviews will be acknowledged.
Successful candidate must be available to participate in a six-day Management Group off-site meeting in Ottawa from the evening of Saturday, February 25 through to the afternoon of Thursday March 2. Individuals not available for that meeting should not apply
Pursuant to the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), if you require accommodation at any stage of the application process, please contact our human resources department at email@example.com so that appropriate arrangements can be made.