This Performance Improvement Specialist position is an opportunity for someone with process improvement, project management or business analyst experience to migrate into an operational role that is focused on regional process improvements to enhance customer satisfaction and end-to-end performance of the organization. Take an active role in actualizing millions in organizational savings by driving performance gains across the region with focus on improving process, performance, quality, and staff productivity.
Highlights of this role include:
GROWING your current skillset by gaining exposure to regional performance initiatives within an integrated delivery system in a role that utilizes CQI and Lean Six Sigma toolsets as well as exposure to an agile IT environment.
MAKING ANIMPACT to the organization and the 300,000 lives Dean Health Plan represents by driving performance gains across the organization improving overall member experience and financial health when connecting with department heads and front line staff to develop a picture of complex internal processes and identify opportunities for improved efficiencies.
CONTRIBUTING by identifying opportunities for efficiency across the region by presenting proposed solutions to executive and departmental leadership for approval and facilitating the implementation of solutions to completion.
ENJOYINGthe latitude and freedom to problem-solve and recommend solutions as a member of the collaborative Operational Excellence & Performance Improvement team at DHP. The variety of workload offers a fresh daily challenge to continually motivate our team members. Also enjoy the flexibility with support of work life balance within our Monday through Friday schedule of operation.
EXPLORINGbeyond the confined desk of a cubicle to meet and collaborate with internal stakeholders, frontline staff, and executive sponsors creating opportunities to enhance overall quality of service to our members.
Brooke recently joined our Dean Health Plan OEPI Performance Improvement team and had this to say about her decision to expand her project management background into a role with operational process focus, "For me, this role offered a chance to contribute to process improvements that positively impact lives. Our team gets involved where there are breakdowns in process or efficiency which offers me multiple opportunities to build relationships with people across our integrated delivery system here in the WI region. The exposure we have is amazing and given my background in project management in the provider space, I have context when working on projects or initiatives within the hospital and clinic setting. Personally, I love working on a team that is focused and passionate about our purpose yet we can have fun together which makes my job even more fulfilling"
Dean Health Plan located in Madison, WI is part of 3rd largest integrated healthcare delivery system known as SSM Healthcare. Experience the benefits of working for a mission driven organization that is focused on delivering exceptional patient care one value at a time.
Interested in joining our exceptional team of highly skilled Performance Improvement team?Apply Now to speak one on one with our Recruiter.
Bachelor's degree in a Business, Information Technology or a related field.
5-8 years of work experience in healthcare industry operations, IT or project management.
Strong quantitative, analytical and problem-solving skills.
Strong technology background.
Strong communication and facilitation skills. Ability to work effectively at all levels of an organization (both vertically and horizontally, and with technical and non-technical staff).
Strong Word, Excel and PowerPoint skills.
Previous experience supporting or leading process improvement initiatives in complex organizations. In-depth understanding of process redesign methodologies.
Strong understanding of business process management, workflows and integration methods and tools.
Ability to work in a fast-paced, constantly changing environment.
Ability to work independently with minimal supervision.
Ability to quickly gain familiarity with business concepts, systems and workflows.
Project Management Professional (PMP) Certified
Six Sigma Certified Green or Black Belt.
4-5 years of health plan experience with strong knowledge of claims and call center systems.
Familiarity with scalable technologies and platforms for managing health care processes.
You’ve known us as many names throughout St. Louis, and now, we’re bringing our hospitals, doctors, home care and other services together under one name – SSM Health. With seven hospitals, 350+ physicians, more than 40 physician locations and 12,000 employees, we are part of something bigger and better. We’re connected to a wealth of resources, expertise and advance technology to help you, your fa...mily and our community live long, healthy lives.
We’ve grown and changed a lot over our 143-year history. Our name may be changing but our mission remains the same