Job Description Summary:
The Physical Security Associate is a member of the George Washington University Police Department, and reports to the Senior Director, Safety & Security. This position will serve as the primary Tier III contact for all safety and security systems that are managed by the GW Police Department, including but not limited to alarm and security camera systems. Although the Physical Security Associate will not be performing installations, they must possess a solid understanding of the process in order to provide Tier III troubleshooting and triaging of issues as they arise and must have strong knowledge of low voltage security systems. Project management experience is desired. The ability to succeed in a cross-functional teamwork environment (Division of IT, Division of Operations, Academic Affairs, etc.), strong customer-service skills, and attention to detail are highly desired.
This position coordinates and creates reports on monthly and semi-annual inspections and alarm tests within University buildings to determine whether safety hazards exist regarding fire, intrusion, panic, emergency exit, and door prop alarm systems. Requires working knowledge of physical security hardware and software in use on University campuses to provide Tier III support, including, but not limited to, Lenel Facility Commander, DMP panels, security infrastructure, and various alarm endpoints. Coordinates and participates in investigations of fire and intrusion incidents that occur in University buildings, including the preparation of all reports for internal and external use. Coordinates with and monitors daily operations of alarm maintenance vendor. Escalates tickets with Division of IT or Division of Operations as needed.
This position interacts with all University departments and outside vendors to coordinate the installation, operation, maintenance and repair of safety alarm systems, to include overseeing vendors for compliance with contractual services. Must have knowledge of networking comparable to a Cisco CCNA certification and knowledge of Microsoft Windows and applicable software. Coordinates CCTV installation and maintenance. Coordinates with and proactively monitors daily operations of CCTV maintenance vendor. Provides first tier maintenance support for camera system (camera, DVRs, NVR encoders, and VMS TruVision Navigator). Escalates tickets with Division of IT or Division of Operations as needed.
Coordinates monthly and semi-annual inspections and alarm tests on University buildings to determine whether safety hazards exist regarding fire, intrusion, panic and SOS alarm systems, including the maintenance of inspection and test data reports and records; requires knowledge and application of various computer hardware and software systems. Coordinates and participates in investigations of fire and intrusion incidents that occur in University buildings, including the preparation of all reports for internal and external use.,
Coordinates CCTV installation and maintenance. Mark-up blueprints for installing necessary security infrastructure for new buildings. Use their familiarity with software to include ARMS, Casi-Rusco, Picture Perfect, Facilities Commander and TruVision.,
Coordinates equipment and systems repair or replacement and initiates work-order requests. Coordinates, schedules, and conducts staff training related to the computerized alarm systems.,
Prepares and submits written recommendations to change and upgrade the safety program based on surveys and inspection/test data which may reflect facilities problems.,
Interacts with all University departments and outside vendors to coordinate the installation, operation, maintenance and repair of safety alarm systems, to include overseeing vendors for compliance with contractual services.,
Participates on various University committees to provide input and feedback on safety and security issues.,
Oversees the maintenance of a resource library of appropriate codes and standards, including NFPA and D.C. fire and alarm. Provides 24-hour on-call coverage regarding the Proprietary Alarm System Network System.,
Coordinates with architects and Facilities Management personnel about installation of security and safety systems for new building construction and renovation projects.,
Performs other work-related duties as requested.,
Maintains inventory of University security and safety equipment, such as access, alarm and camera equipment.
The incumbent generally performs job duties in a normal business office environment. This involves working while sitting at a desk for extended periods of time. The job also includes significant level of physical activity, including standing, walkiing, and occassionally lifting office supply items taht may weigh up to 20 pounds. Additionally, the incumbent may be required to attend meetings in other offices, or deliver and/or retrieve information from other offices around campus.The ability to operate basic office equipment such as personal computers, duplicating machines, fax machines and standard office telephones may also be required.
Bachelor's Degree or greater in a related field is desired.
CCNA or equivalent certification is strongly desired.
FLETC Physical Security Training Program (PSTP) or equivalent is desired.
Project Management experience is preferred. CAPM or PMP or equivalent certification is strongly desired.
Minimum Qualifications: High school diploma/GED or equivalent combination of training and experience, is necessary plus 3 years of relevant experience.