The IT Business Analyst is a member of the Stanford University IT - Service Management Office organization reporting to the Manager of the Business Systems and Processes team. The IT Business Analyst bridges business needs with technical solutions to address business challenges; serves as the primary authority on core Business applications and facilitates requirements and design activities on larger initiatives; understands business unit workflows and applies technology solutions in support of those workflows; provides support for application enhancements, application integrations, Quality Assurance , production support and change control processes.
The Senior Business Analyst will be part of the continuous improvement effort of UIT Service Management processes; they will work with IT Process Owners, business and technical staff to gather business needs and will apply their technical background, ITIL knowledge, strong systems analysis and technical analysis experience to analyze and build out requirements, identify gaps and drive organizational change.
Manages day-to-day operational processes; develops and implements procedures in response to changing business needs and program design.
Leads efforts to ensure that information systems support the organizational mission and objectives and, coordinates the process of defining, investigating and solving problems related to business systems and special projects.
Uses appropriate elicitation techniques to gather and document business, user and systems requirements. Bridges complex business problems to technology solutions. Analyzes input/output requirements, proceduralflow between departments/groups , operationalaudits, organizational structures and problems to improve.
Designs complex solutions for usability, end-user adoption and productivity improvement. Specifies functionaldesigns and works with developers and analysts to implement.
Develops the UAT Test Plan and Use Case documents with focus on requirements; partners with the testing/QA team to execute the Test Plan, record and analyze the test results.
Maintains knowledge of project management and business analysis tools, principals, practices and procedures. Navigates through other IT processes related to development, testing, change management, etc.
Ensures a high level of client satisfaction by monitoring the delivery of ongoing information systems to the organization; establishes key metrics and continually measures and evaluates the effectiveness of the delivery.
Diagnoses problems related to daily transactional processes; determines possible resolutions and implements effective solutions in a timely fashion.
Coordinates the planning, development and presentation of training for users of business systems.
Builds long-term relationships between multiple business partners to drive engagement in IT strategy. Influences business partner decision making to optimize requirements prioritization.
Builds long-term relations with IT teams. Educates these teams on project's business technical context and engages them to ensure solution quality and targeted business outcomes.
Bachelors Degree in Business, Computer or Information Science plus 8 years of business systems analysis experience reflecting increasing levels of responsibility, or combination of education and relevant experience.
Knowledge, Skills and Abilities
Experience in ServiceNow Administration.
Experience in Business Process Modeling and Analytics. Strong working knowledge of ITIL common practices.
Demonstrated subject matter expertise in multiple areas of business process development, as well as multiple technology areas. This skill set is crucial in order to translate complex business requirements and technology solutions into services that meet business requirements.
Working Knowledge of the software development life cycle (SDLC), business processes, IT Service Management processes and ITSM solutions (i.e. Remedy, ServiceNow).
Extensive experience writing business requirement documents; use cases, system requirement specifications etc.
Exceptional customer relationship skills, as well as the ability to establish effective working relationships in a diverse and distributed organization.
Exceptional communications skills (written and verbal), including the ability to communicate in both technical and non-technical environments. Ability to interpret technical jargon and concepts, and to present information to non technical audiences. Effective listening skills with demonstrated ability to build feedback loops. Strong facilitation and process skills.
Proven problem solving and analytical thinking and ability to approach problems logically and systematically. Strong Project Management experience using waterfall or Agile methodologies.
Ability to manage multiple priorities concurrently.
Certificates and Licenses
Multiple technical and business certifications are highly desirable, these include, but are not limited to: CBAP, PMl-PBA, ITIL, PMP, CISSP, etc.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminauide.stanford.edu/.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains d...edicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 9000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu.
Stanford University is an equal opportunity employer and is committed to increasing the diversity of its faculty. It welcomes nominations of and applications from women, members of minority groups, protected veterans and individuals with disabilities, as well as from others who would bring additional dimensions to the university’s research, teaching and clinical missions.