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Career Headquarters
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Job Summary |
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Job Description |
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MANAGER OF CLIENT INFORMATION Position Summary: Midwest Employers Casualty Company (MECC) seeks a Manager of Client Information for our main office in Chesterfield, MO. This position is responsible for the Client Information Unit (CIU), a centralized unit with sole responsibility for the collection, processing, storage and distribution of claim and medical payment data to provide timely and accurate data to internal departments.
Primary Responsibilities:
•Manage the company wide collection of data from external sources, such as third party administrators (TPAs), brokers, insureds, insurance carriers, bill review companies and other parties.
•Ensure there is quality in the data collection process from all parties.
•Transform the data collected into a useable and consistent format to be disseminated throughout the various departments of the organization.
•Manage the use of the data collected to improve the operations of the departments requiring data access.
•Serve as a “stakeholder relationship manager” to ensure communication with all stakeholders is interactive, open and reciprocal.
•Train all parties on necessary aspects of the CIU applications including data conversion and data clean-up requirements.
•Assess business needs by consulting with key stakeholders to understand challenges, define requirements, and translate the functional and technical specifications into deliverables.
•Manage a team of CIU employees, including assigning workload across resources and providing job-related performance feedback.
•Develop and coach CIU team on best practices and industry standards for technical and data-related processes, including maintaining a library of process-related documents and training materials.
•Provide client service and technical support, including data analysis, account design, custom reporting, troubleshooting, and issue resolution.
The Benefits of working at MECC
•Excellent medical and dental coverage offered to employees and dependents
•401(k) savings plans with generous profit sharing contribution program
•Pre-tax medical and dependent care flexible spending accounts
•Life insurance, short-term, and long-term disability at no cost to the employee
•Tuition reimbursement program
•Paid time off and paid holidays
•Summer compressed workweeks
•Flextime (with core hours)
•Incentive compensation eligibility for all employees
•Business casual work environment
•Employee assistance program including professional counseling and referral services
Equal Opportunity Employer
Midwest Employers Casualty Company is an equal opportunity employer. We are committed to maintaining an environment in which all employees are treated equitably. Our Company policy provides for equal opportunity for qualified individuals regardless of race, color, religion, sex, national origin, creed, ancestry, age, marital status or disability.
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All Candidates Will Be Considered. Employer will assist with relocation costs
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Requirements |
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Knowledge, Skills and Abilities:
•Minimum of a Bachelor’s Degree required.
•Effectively lead, coach, supervise, cross-train and evaluate all reporting staff, coordinate work with other internal departments and align departmental performance standards with corporate strategy.
•Independently manage multiple tasks and projects in a fast paced environment using advanced time management, organizational, analytical and problem-solving skills.
•Ability to critically evaluate and document business requirements requests from internal customers and execute detailed solutions/requirements.
Customers:
•Advanced teaming abilities required to build consensus with various functional teams to determine data needs, develop action plans and gain buy-in and support for delivery of results.
•Advanced negotiation and persuasion skill, particularly with outside parties to obtain results when no direct reporting relationship exists.
•Intermediate knowledge of the job responsibilities and standards of performance for Actuarial Pricing Technicians/Analysts and Claims Analysts.
•Basic knowledge of the job responsibilities and standards of performance for Regional Sales personnel, Client Services Account Managers.
•Advanced communications skills, both verbal and written, relative to building and maintaining rapport with internal customers and contacts at TPA's and in communicating MECC's data needs to TPA's.
•Advance knowledge of TPA's.
•Intermediate knowledge regarding MECC's brokers and how these brokers are related to and/or interact with assigned TPA's.
•Maintain and enhance knowledge of CIU layouts related data warehouse.
Products & Services:
•Intermediate knowledge of MECC's insurance products and services.
•Intermediate knowledge of MECC's consulting products and services.
Technical Areas:
•Advanced understanding of each required data element and how the elements relate to each other.
•Intermediate understanding of how each required data element is used to produce deliverables.
•Intermediate knowledge of database terminology and concepts.
•Intermediate knowledge of types of electronic formats for sending data and what is acceptable versus preferable to MECC.
•Basic knowledge of hardware/operating systems/network communication protocols used by MECC and TPA's.
•Disciplined time management across multiple projects, priorities and deadlines.
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